Travel More Now
1316 West Hwy. 76, PMB 177
Branson, MO 65616
Phone 417-336-0765
Fax 417-335-5401
www.travelmorenow.com
We have had problems with TravelMoreNow (Mr. James Kilroy, Owner) for quite some time. We have contacted the staff numerous times. Here is a detail of the program.
On 11/21/2005 we attended a sales presentation in Branson, MO presented by TravelMoreNow selling Vacation Club packages. At that presentation our salesman (Stan Hitchcock) presented the program, telling us how much the travel program would save us in all facets of travel--rent condos’ for a week for $249.00, get great discounts at upper end hotels such as the Hilton, get discounts on cruises, airfare, etc.
During the course of the conversation, we mentioned that we owned a timeshare that we would like to sell. Stan Hitchcock said if we bought the TravelMoreNow program that they had a great tool to help us. Mr. Hitchcock suggested that we buy TravelMoreNow and charge it to our credit card. Then TravelMoreNow had an arrangement with CitiBank credit card Company whereby we could transfer the balance on our credit card to CitiBank and for a year there would be no interest and no payments. Additionally, TravelMoreNow had a person available (Mr. Paul Lox) who would sell our timeshare at no cost. Mr. Lox is not an employee of TravelMoreNow, but is an independent contractor. When the timeshare sold, we could pay the commission, pay CitiBank credit card off and have the remainder of the money for ourselves and have the amenities of TravelMoreNow. We asked what would happen at the end of the year if the timeshare had not sold. The salesman said that it should sell within three (3) months, but if we got to the end of the 12 months and it had not sold, Citibank would just roll it over for us. We asked several times if he was sure this was the way it worked and he assured us over and over that it was. The salesman said that he had done this same deal about two years ago with no out of pocket money.
After we decided to buy based solely on the premise of selling the timeshare and charging to Citibank with no interest and no payments, we met with a manager who went back over everything with us. She taped our conversation, but the tape was turned off many, many times.
After we returned home, we transferred our balance to Citibank as instructed. Then we contacted Mr. Lox about the sell and he sent us paperwork, etc. The end of December we received a bill from the Citibank with a minimum payment of $128.00. We contacted Citibank and TravelMoreNow concerning this. We told TravelMoreNow that we could not afford to make payments and told Citibank what we had been told. Both parties claimed to know nothing about this. We have been making minimum monthly payments to Citibank each month. We have talked to Mr. Lox only a few times. He has not shown our property to our knowledge and no offers have been brought to us.
During February we contacted TravelMoreNow again and spoke with Ms. Melody Gaskins and told her what had happened and that we wanted our money back. She assured us that she would take care of the situation and get back to us. We talked to her several more times but nothing was done. Then we spoke with Louella at TravelMoreNow and she said Melody was out on extended leave and the only thing Louella could do for us was to have Paul Lox call us. She did have Paul Lox call us--we hadn’t heard from him since January--and he said he was just beginning to book prospects for the summer and would be booking ours soon. We spoke with Louella again on July 18, 2006. She informed us that Melody no longer worked for TravelMoreNow. We again requested our money be returned. She said that the only thing she could do for us was to have Paul Lox call--again we hadn’t heard from him since the April call. He said he was working on fall bookings. We haven’t heard from him since as far a booking or sale.
We talked to Louella on 9/28/2006 and informed her that we were contacting an attorney about this matter. She said she would have someone from the administrative staff call us on Friday or Monday, 9/29/06 or 10/3/06. Mr. Paul Lox left a message late Friday and when we returned his call on Monday, 10/3/06 he was out of the office until Thursday, 10/5/06.
In addition to having been misled concerning the credit card and the sale of the property, their vacation deals are not as good as what any individual can find for themselves on the internet. We tried several time to use them to book hotel accommodations and the only thing they had to offer was low-end properties such as Super 8. We asked about higher end accommodations like they advertised in the presentation such as the Hilton and they couldn’t get us any better price than we could get for ourselves. Also, the salesman told us that any of our friends or family could use these services as long as we put them on our list of approved people. Yet when we got to the meeting with the manager, the truth of the matter was that a person on our list had to be related to us.
We need our money ($8,599.00) returned to us now. We cannot afford this and TravelMoreNow has not done anything it said it would. Feel free to share this information with anyone
Can anyone out in cyber land help get this money back or at the very least help to make sure this doesn’t happen to someone else?
Labels: Travel, Travel Club.
